Technical Support »

Quantum Software Solutions provides full technical support services for products and for custom software projects. Lifetime technical support via email is provided free of charge with all of our products, including during the trial period. Telephone and email technical support is free during the warranty period of custom software projects. For other support services, charges may apply. Technical support does not cover products not manufactured by Quantum Software Solutions. For support on third party products, please see our Consulting Services.

Knowledge Base

Many support issues can be resolved for free by searching the Knowledge Base. The Knowledge Base contains important information about our products and tips, step-by-step guides and answers to frequently asked questions on a wide range of topics. It should be your first port of call for resolving issues with our products. More

Personalised Support

If you cannot find the solution to your problem through after searching the Knowledge Base, we invite you to Contact us. When contacting us:

	Please make sure you are using the latest version of the software, available from the Downloads page.
	If you received an error message, please make a note of the exact error message, or send us a screenshot.
	Does the problem only occur intermittently, or have noted any particular pattern in its occurrence?

Quantum Software Solutions guarantees to respond to all support emails within 48 hours.

Report a Bug

Have you found a bug in one of our products? If so, we'd like to know, and we'll correct the bug as soon as possible. You can describe the bug to us on the Report the Bug page.