Home > Products > Click to Dial

Click to Dial for Cisco IP Phones

Click to Dial is now available as a Windows Tray application and as an Outlook add-in.

Click to Dial Tray / Web

Click to Dial Tray responds to tel: and callto: links in your web browser, and allows you to dial numbers easily from your desktop. If a number isn't a link, simply copy it to the clipboard then double-click the tray icon next to the clock. Any numbers on the clipboard will be pasted into the number field and formatted according to your dialing rules. Click Dial to immediately dial the number on your IP phone.

Dial from the button on the Contact Details ribbon

Dial from the button on the Contact Details ribbon

Click to Call Add-in for Outlook 2016, 2013, 2010 & 2007

Click to Dial for Outlook adds easy-to-use click to dial functionality to Microsoft Outlook. Simply right-click the contact and select the number from the Dial on IP Phone menu, and the number will be automatically dialed on your Cisco IP Phone.

Click to Dial is simple to set up and is compatible with a range of different IP PBXs. Most recent Cisco IP Phones* (SPA300, SPA500, 7900, 7800, 8800, 6900, 8900 and 9900 series) and Cisco IP Communicator (CIPC) are supported.

Please note, Click to Dial is designed exclusively for Cisco IP phones. Unfortunately, it is not compatible with any non-Cisco phones. We'd recommend contacting your IP phone vendor for solutions compatible with other IP phones, or our Consulting Services. Refer to Cisco's Development Notes, table 3-1, for the complete list of supported phones. The phone must support CiscoIPPhoneExecute to be compatible with Click to Dial.

  • Phone numbers are often stored in a variety of different formats, and different IP PBXs have different dialing requirements. Flexible dialing rules mean that it can work with most phone numbers already in your Outlook contacts, without having to reformat the numbers, even in countries with complex numbering plans.
  • Click to Dial works with a range of IP PBXs or Call Processors which support Cisco IP phones (e.g. Cisco CallManager / Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco UC500, Cisco UC320, Asterisk, etc.). Outlook Click to Dial for Cisco IP Phones is not dependent on the PBX / Call Processor and can connect directly to the IP phone with the appropriate login details. Only minimal configuration is required on the PBX for integration with Cisco Unified Communications Manager Express.
  • Clean, simple interface which adds Dial menus to Outlook in convenient places where contacts are accessed, without additional ribbons or clutter
  • Seamlessly co-exists with other dialing tools such as Microsoft Skype for Business, Lync, Cisco Jabber or TAPI solutions
  • Does not require any drivers to be installed and does not use Windows TAPI, making deployment and upgrades simple
  • Outlook add-in is designed specifically for modern versions of Outlook for optimal user experience and reliability

*Note that note all phones in these series support XML services, which is required by Click to Dial. Refer to Cisco product page for the series to determine the supported phones. In general, most recent 7900 series models, and higher-end models in the SPA300 and SPA500 series, and all models in the 7800, 8800, 8900 and 9900 series support XML services.

Features

  • Supports Windows 10, 8.1, 8, 7 & Vista

    Compatible with all recent versions of Windows, both 32-bit or 64-bit versions.

  • Full Support for Outlook 2016, 2013, 2010 & 2007

    Compatible with all recent version of Outlook, both 32-bit and 64-bit versions.

  • Wide IP PBX Support

    Compatible with Cisco CallManager / Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco UC500 series, Cisco UC320, Asterisk and other third-party PBXs which support Cisco IP phones. Our Cisco XML Authentication Service is required for Asterisk and other non-Cisco PBXs, when using 7900, 8900 and 9900 series phones. Cisco SPA series phones do NOT require the authentication service when used with a non-Cisco PBX.

  • Flexible Dialing Rules

    Click to Dial intelligently processes the number using customizable dialing rules to ensure the correct number is dialed, for example, by adding an outbound dial prefix (e.g. 9 or 0). If your IP PBX supports E.164 dialing (e.g. +61 2 1234 5678 format), Click to Dial can send the number to the IP PBX in E.164 format.

  • Hassle-Free Deployment with Web-Based Phone Integration

    No TAPI or CTI drivers are required. Click to Dial uses the web interface built into Cisco IP phones to send the number to the phone, eliminating the need for special drivers or network configurations, and greatly simplifying deployment and management. As long as the web interface is enabled and you can ping your IP phone, Click to Dial should be able to work on your network.

Screenshots

  • Dial from your Desktop by double-clicking the Tray icon next to the Click
    Dial from your Desktop by double-clicking the Tray icon next to the Click
  • Dial by right-clicking a contact in an email, or from most places where the Contact Card pops up
    Dial by right-clicking a contact in an email, or from most places where the Contact Card pops up
  • Dial by right-clicking a contact in search results
    Dial by right-clicking a contact in search results
  • The ribbon buttons are shown for Exchange UM voicemail messages as well as contacts
    The ribbon buttons are shown for Exchange UM voicemail messages as well as contacts
  • Dialing and IP Phone Connection Options
    Dialing and IP Phone Connection Options

Getting Started Guide

Download Trial

You are encouraged to download the free 30-day trial to evaluate Click to Dial prior to purchase. Full technical support is provided during the trial period.

Download Download

See the Getting Started Guide.

Purchase Online

Click to Dial is licensed per machine.

Bundle (Tray & Outlook Add-in)
$AUD 79.00 (ex GST)
$AUD 86.90 (inc GST)*

Download Add to Cart

Click to Dial Tray
$AUD 49.00 (ex GST)
$AUD 53.90 (inc GST)*

Download Add to Cart

Outlook Add-in
$AUD 49.00 (ex GST)
$AUD 53.90 (inc GST)*

Download Add to Cart

For volume licensing, please contact us for a quote.

*GST is applicable to Australian residents and Australian-based organizations. Pricing is subject to change without notice.

Free technical support via email for the first year is included with every license. After the first year, technical support for the bundle costs $29 per year (ex GST), $31.90 (inc GST).

Contact Us / Organize a Demo

Don't have time to set up the trial?
We can provide a no-obligation online demonstration.

Questions/comments? We'd like to hear from you.

Type the letters you see in the picture below (not case-sensitive).